Shipping Policy

At Wiqeo , we are committed to shipping your orders as quickly as possible to provide you with a pleasant and reliable shopping experience. Whether you are in France, Belgium or Switzerland, we do everything we can to ensure fast and secure delivery.

1. Delivery areas

Currently, Wiqeo delivers to the following countries:

• France
• Belgium
• Swiss

2. Delivery times

Delivery times depend on the destination and the delivery method chosen:

• France : 3 to 5 working days for standard delivery, and 1 to 2 working days for express delivery.
• Belgium and Switzerland : 5 to 7 working days with standard delivery.

Please note that lead times may vary slightly during peak demand periods, such as the holiday season.

3. Delivery costs

Shipping costs are calculated based on your address and the weight of your order. For some orders over a certain amount, standard delivery may be offered in France . Visit our website for the latest free shipping terms.

4. Order tracking

As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link allows you to track your package in real time until it is delivered.

5. Delivery options

We offer the following delivery options to best suit your needs:

• Standard Delivery : Economical and reliable delivery time.
• Express Delivery : For orders requiring rapid receipt.

6. Delivery problems

If you experience any issues with the delivery of your order, such as a delay or missing package, we encourage you to contact our customer service as soon as possible. We will work with the carrier to resolve the situation as quickly as possible.

7. Return in case of absence

If you are not there when your parcel is delivered, the courier will usually leave a delivery notice and your parcel may be collected from a collection point or rescheduled for a new delivery attempt. Please follow the instructions provided in the notice to collect your parcel.

8. Damaged or Defective Items

We take great care in packaging your items so that they reach you in perfect condition. If your package arrives damaged or the items are defective, please contact our customer service immediately to arrange a replacement or refund.

9. Contact and assistance

For any questions regarding the delivery of your order, please do not hesitate to contact our customer service via our contact page. We will be happy to help you and answer all your questions.

Thank you for trusting Wiqeo for your online purchases. We look forward to delivering our products to you and providing you with a delivery experience that meets your expectations.