Privacy Policy

At Wiqeo , protecting your personal data is at the heart of our concerns. We are committed to ensuring the confidentiality and security of the information you share with us, in accordance with the laws in force, in particular the General Data Protection Regulation (GDPR). Please read our privacy policy carefully to understand how we collect, use and protect your data.

1. Collection of personal data

We only collect information necessary to process your orders, manage our customer relationship and improve our services. The personal data we collect may include:

Name, first name and contact information (email address, telephone number, delivery address).
Payment information (to make secure transactions).
Order history and preferences (to provide you with a personalized shopping experience).
Browsing data (cookies, IP address) to improve the user experience on our site.

2. Use of personal data

The data you provide to us is used for the following purposes:

Order processing : Preparation, shipping and tracking of your orders.
Customer service : Answering your questions and following up on your requests.
Personalization : Improve your shopping experience by offering you tailored offers.
Marketing : Sending newsletters and promotional offers, with your consent.
Site improvement : Analysis of site traffic and use to optimize its functionality.

3. Cookies and tracking technologies

We use cookies to collect information about your browsing on our site, such as the pages visited and the products viewed. These cookies allow us to personalize your experience and offer you adapted content. You can configure your browser to refuse cookies, but this may limit certain features of the site.

4. Sharing and transmission of data

Wiqeo undertakes not to sell, rent or share your personal data with third parties, except in the following cases:

Service providers : Delivery partners, website hosts, and payment providers, who are involved in processing your orders and are subject to strict confidentiality obligations.
Legal obligations : In the event of a request for disclosure by the competent authorities, in compliance with the law.

5. Data security

We implement technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration or destruction. All payment transactions are encrypted via SSL technology to ensure the security of your financial information.

6. Data retention period

Your personal data is kept for the period necessary to achieve the purposes for which it was collected, and in accordance with legal obligations. For example, information related to orders is kept for the time necessary to execute the contract and for accounting obligations.

7. Your rights

In accordance with the laws in force, you have rights relating to your personal data:

Right of access : You can request to consult the data that we hold on you.
Right of rectification : You can request to correct or update your information.
Right to deletion : You can request the deletion of your personal data under certain conditions.
Right to object and limit : You can object to or limit the processing of your data.
Right to portability : You can request to receive your data in a structured format.

To exercise your rights, please contact us via our contact page. We will process your request as soon as possible.

8. Changes to the Privacy Policy

Wiqeo reserves the right to modify this privacy policy at any time to comply with legislative and regulatory developments. We encourage you to regularly consult this page to stay informed of any updates.

9. Contact

For any questions or requests for additional information regarding our privacy policy, you can contact us via our contact page or by email. We are committed to providing you with a clear and rapid response.

We thank you for the trust you place in us by sharing your information with Wiqeo. Our priority is to guarantee the security of your personal data and to respect your privacy in all our actions.