FAQs

What types of cases does Wiqeo offer?
Wiqeo specializes in printed iPhone cases, offering unique and original designs, including transparent cases equipped with MagSafe.

Which countries do you ship to?
We currently deliver to France, Belgium and Switzerland, with delivery times adapted to each region.

What are the delivery times in France?
Deliveries to France generally take 7 to 10 working days, depending on your location.

Does Wiqeo offer custom cases?
Yes, you can customize your Wiqeo case for a style that suits you. Choose from our designs or create your own pattern.

How are Wiqeo cases made?
Our cases are made from recycled materials, providing long-lasting and environmentally friendly protection.

Does Wiqeo offer cases for all iPhone models?
Yes, we offer cases for the latest iPhone models as well as earlier versions. Check our catalog to check compatibility.

How can I pay for my order?
We accept payments by credit card (Visa, Mastercard), and other secure solutions.

Does Wiqeo offer any warranties on its products?
Yes, all our cases have a quality guarantee. If you have any problems, please feel free to contact us.

How can I track my order?
A tracking email is sent as soon as your order is shipped. You can track your package in real time.

What are the delivery costs in France?
Delivery costs are calculated automatically when you order, depending on your location and the weight of the package, delivery may be free from a certain purchase amount or according to promotional offers.

Can I return a product if I am not satisfied?
Yes, you have 14 days to return a product that you are not satisfied with. Contact our customer service for return details.

What are the delivery times for Belgium and Switzerland?
For Belgium and Switzerland, delivery times are generally 15 to 20 working days.

What is the difference between Wiqeo cases and classic cases?
Wiqeo cases are designed with recycled materials, are shock resistant and feature MagSafe technology for optimal compatibility with accessories.

Do Wiqeo cases turn yellow over time?
No, our transparent cases are specially treated to maintain their clarity and not yellow over time.

Are there regular promotions at Wiqeo?
Yes, Wiqeo offers promotions during special events like Christmas. Subscribe to our newsletter to not miss anything.

Does Wiqeo offer gift wrapping?
Yes, when ordering, you have the option of choosing gift wrapping for a neat presentation.

What should I do if I receive a defective item?
Contact our customer service upon receipt of the item. We will offer you a quick and suitable solution.

Can I cancel or change my order after I place it?
You can cancel or modify your order within 12 hours of purchase by contacting our customer service.

Do you offer a loyalty or referral program?
We are currently working on a loyalty program to reward our most loyal customers. More information will be available soon.

Does Wiqeo offer express delivery in France?
Yes, we offer an express delivery option for France. Delivery times vary depending on your location.