WHICH PAYMENT MEANS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, JCB and PayPal.

WHY DOES MY ORDER DETAIL INDICATE “PAYMENT ERROR”?

If you canceled the payment process at any time during the order process, the incomplete order will be temporarily called "Payment Error". Don't worry, just click "Checkout" on the order detail page, and you will be able to pay for your items and complete the order.

HOW SHIPPING WORKS?

Wiqeo partners with merchants and artisans around the world to provide you with the best prices and most exciting products. This means that your order is shipped from parts of the world such as Thailand, Tibet, China, India, etc. through our partnership with USPS. As we ship directly from our partners in these countries, your item may take between 10-20 days. Don't panic if he doesn't show up right away, he's on his way (email us for tracking). We also offer international shipping options - no matter where you are, you can buy from us!

THE TRACKING NUMBER OF MY ORDER HAS STOP UPDATE, WHAT IS?

If you are purchasing from outside the United States (especially Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: It takes a long time for Canada Customs to resolve these issues. This is relatively rare, but if your order is held up by customs, we suggest you call your country's customs department directly and ask them to release your items immediately. Note: If for some reason your order is never cleared by customs, we will send you a replacement!

I HAVE RECEIVED SOME ITEMS, BUT NOT ALL OF THE ITEMS IN MY ORDER?

We ship our products from different warehouses around the world and always do our best to ship your items from the warehouse closest to you. However, this may mean that some items arrive on different dates than others because they are shipped from different warehouses. We are constantly working to stock our warehouses with as many products as possible, but you can probably imagine that this is not always possible with over 1800 products and 3 warehouses. Don't worry, you will get all your items.

WHAT IF I HAVE TO RETURN SOMETHING?

No worries! Contact us immediately and we will guide you through the process - we will send you prepaid mail to return the item.

HOW TO CONTACT US WITH PRESS INQUIRIES?

Send us an email via the "Contact" or "info@wiqeo.com" page and we will get back to you as soon as possible.